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Responsible Gaming
Clubhouse Casino is committed to promoting a safer and more enjoyable gambling experience. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set clear limits, understand the risks and only play with money you can afford to lose.
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Make gambling a form of entertainment
Gambling can be enjoyable when it is kept within sensible personal and financial boundaries. Before you start playing, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense and accept that it may be lost. Do not increase your spending to chase losses, and never rely on gambling to pay bills, manage debt or improve your financial situation.
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There is no guaranteed strategy for winning. The outcome of casino games is based on chance, and previous results do not determine future results. A winning session does not mean another win is due, while a losing session cannot be reliably reversed by continuing to play. Take regular breaks and step away from the game if you feel frustrated, excited or under pressure to continue.
- Only gamble with money set aside for leisure.
- Decide your spending and time limits before playing.
- Keep gambling separate from essential household expenses.
- Avoid gambling when you are upset, tired, intoxicated or under financial pressure.
- Do not borrow money or use credit to fund gambling.
- Never chase losses by increasing your stakes or playing for longer.
- Balance gambling with work, family, social activities and other interests.
Tools for safer play
Planning ahead can make it easier to stay in control. Use the responsible gaming options available through your account or contact the relevant support team to discuss the controls that may be suitable for you. Depending on the service and applicable requirements, available tools may include spending limits, deposit limits, session reminders, time-out periods and account self-exclusion.
Set a budget
Choose an amount you can afford to lose over a defined period, such as a day, week or month. Do not adjust the budget simply because you have lost money or because you are currently winning. Consider keeping a record of your deposits, withdrawals and time spent playing so you have a clear view of your gambling activity.
Take a break
A temporary time-out can provide space to review your gambling and reset your routine. During a break, avoid attempting to access other gambling services to continue playing. If you believe you need a longer-term barrier, ask about self-exclusion. Self-exclusion is a serious commitment to stop gambling and may restrict access to your account for the selected period or in accordance with the applicable process.
Protect your account
Keep your login details private and use security features available on your device and account. Do not allow another person to gamble through your account, and do not gamble through another person's account. If you think someone else has accessed your account, stop playing and report the concern through the available support channel.
Recognising when gambling may be causing harm
Gambling-related harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and you do not need to wait for a crisis before asking for help. Consider speaking with a trusted person or a qualified support service if you notice changes in your behaviour or mood.
- Spending more money or time gambling than you planned.
- Trying to win back money after a loss.
- Hiding gambling activity, deposits or losses from family and friends.
- Borrowing money, selling possessions or missing payments because of gambling.
- Feeling anxious, irritable, guilty or distressed when you are not gambling.
- Finding it difficult to stop or take a break, even when you want to.
- Neglecting work, study, relationships or normal responsibilities.
- Using gambling to cope with stress, loneliness, sadness or other difficult feelings.
- Returning to gambling soon after deciding to stop.
- Experiencing conflict with people close to you because of gambling.
If any of these signs feel familiar, take action early. Stop gambling, review your account controls and tell someone you trust what is happening. You can also contact a gambling support service in your state or territory for confidential advice. These services can help you understand your options, make a plan and find further assistance with financial, relationship or emotional concerns.
Support for you and others
You can ask Clubhouse Casino about the responsible gaming options and account controls available to you. If you want to stop gambling, request a time-out or self-exclusion before continuing to play. Our support process may require information to confirm your request and apply the appropriate restriction. Once a restriction is active, do not attempt to bypass it by opening another account or using another person's details.
Support is available not only for people who gamble, but also for family members, friends and others affected by gambling-related harm. A trusted person can help by listening without judgement, encouraging professional support and assisting with practical steps such as reviewing a budget or removing access to gambling funds. Avoid lending money to cover gambling losses, as this may unintentionally allow harmful patterns to continue.
If gambling is causing immediate danger, serious distress or thoughts of self-harm, seek urgent assistance through local emergency services or a crisis support service in Australia. For ongoing concerns, contact a qualified gambling counsellor or the relevant state or territory support service. If you are unsure where to begin, a health professional or community support organisation can help direct you to an appropriate service.
Underage gambling and vulnerable people
Gambling is intended for adults who meet the applicable age and identity requirements. Do not allow children or underage people to access your account or device for gambling. Use device passwords, account security and other access controls to help prevent unauthorised use. If you are concerned that another person is using your account, contact support promptly.
Responsible gaming is a shared responsibility. Clubhouse Casino encourages informed decisions, early action and open conversations about gambling. Please review your habits regularly and use the available controls whenever they can help you stay within your limits.
