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Privacy Policy
This Privacy Policy explains how Clubhouse Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It also explains the choices and rights available to players in Australia.
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Information we may collect
Clubhouse Casino may handle personal information that is provided directly by you, created when you use the website, or received from service providers involved in operating the casino. The information collected depends on the services you use, the checks required, and the choices you make.
Page contents
Account and identity details
When you register or manage an account, we may collect details such as your name, date of birth, contact information, login details, account preferences and information about your responsible gambling settings. We may also collect information needed to confirm that an account belongs to the person using it.
Verification information
To support identity, age, location, security and anti-fraud checks, we may request verification documents or other information. This can include documents or details used to confirm identity, account ownership or payment activity. Verification information is handled for the purposes for which it is collected and may be checked using appropriate service providers.
Payment and transaction records
We may handle information about deposits, withdrawals, winnings, account balances, payment methods, transaction history and related enquiries. Payment providers may process payment information under their own privacy notices. We aim to use the information needed to administer transactions and do not seek more payment information than is reasonably required for that purpose.
Technical, device and usage information
When you visit or use the website, technical information may be collected, including your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and interactions with website features. We may also collect information about errors, performance and security events.
Communications and support information
If you contact support, we may keep the details of your enquiry, the information you provide and our responses. We may use this history to answer questions, investigate issues, improve support and maintain a record of account-related communication.
How we use information
Personal information is used only for legitimate business, service, security and compliance purposes connected with operating Clubhouse Casino. The main purposes may include:
- Creating, maintaining and administering player accounts.
- Providing casino services and making relevant account features available.
- Processing deposits, withdrawals and other account transactions.
- Completing identity, age, location, security and verification checks.
- Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other prohibited activity.
- Meeting legal, regulatory, compliance, record-keeping and responsible gambling obligations.
- Responding to support requests, complaints and account enquiries.
- Protecting the website, players, service providers and the integrity of casino operations.
- Monitoring service performance, troubleshooting faults and improving website usability.
- Sending service messages about accounts, transactions, security, changes or important notices.
- Sending marketing communications where permitted and where you have provided the required consent or have otherwise chosen to receive them.
We may combine information from different parts of the service when this is reasonably necessary for these purposes. For example, account information, transaction records and technical information may be considered together when investigating a security concern or supporting an account request.
Service providers and information sharing
Clubhouse Casino may share relevant information with trusted providers that help operate the website and services. These providers may support payments, identity verification, fraud prevention, technology, hosting, customer support, communications, security or analytics. They are expected to handle information for authorised purposes and with appropriate safeguards.
Information may also be disclosed where reasonably necessary to comply with a legal obligation, respond to a lawful request, protect the rights and safety of people, investigate suspected wrongdoing, or protect the security and integrity of the service. We do not sell player personal information as a general business practice.
Cookies, storage and security
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, keep account features working, support security, understand how visitors use the website and improve performance. Some cookies are necessary for core functions, while others may help with analytics, preferences or communications.
You can manage or block cookies through your browser settings. If you disable certain cookies, some website features may not work correctly, and your preferences may need to be selected again. Browser controls vary, so you should check the help information for the browser or device you use.
Storage and protection
We take reasonable administrative, technical and organisational steps to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, secure systems, monitoring, authentication processes and staff or provider procedures.
No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login information confidential, use a secure device and contact support promptly if you believe your account or personal information has been accessed without permission.
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable obligations.
Your privacy choices and rights
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion where there is no continuing reason to keep it, and withdrawing consent to marketing communications.
How to make a request
To exercise your privacy rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@clubhousecasino.click. Please explain what you are requesting and provide enough information for us to identify your account and respond appropriately.
For security, we may need to verify your identity before providing information, changing account details or completing a request. We may ask for clarification if a request is broad or unclear. Requests will be considered in line with applicable requirements and any restrictions that apply to casino, security, payment or record-keeping information.
Deleting an account or withdrawing marketing consent does not necessarily remove all information immediately. Records may need to be retained where required for legal, security, fraud prevention, dispute resolution, transaction or compliance purposes. Withdrawing marketing consent will not normally stop essential service messages, such as information about transactions, account security or important changes to the service.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The current version will be made available on the website. You should review this page periodically, particularly before using the service, to understand how information may be handled.
Questions and privacy concerns
If you have a question about this Privacy Policy, want to exercise a privacy right, or believe your personal information has been handled incorrectly, contact support@clubhousecasino.click. We will review the request and provide a response in accordance with applicable requirements.
