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Betting Rules
These Betting Rules explain the general conditions that apply when you place bets or play games through Clubhouse Casino. They are intended to help Australian players understand how bets are submitted, accepted, settled and managed. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before using the website.
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1. General betting conditions
By opening or using an account with Clubhouse Casino, you agree to follow these Betting Rules and any other terms displayed on the website. If you do not agree with a rule, you should not place a bet or use the relevant service. The rules may apply differently depending on the game, betting product, promotion or payment method selected.
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You must be legally permitted to participate in online gambling in your location. Players are responsible for checking the laws that apply to them and for using the website only where permitted. Clubhouse Casino may restrict, suspend or refuse access where required by law, regulatory obligations, security procedures or its internal policies.
You must provide accurate, current and complete information when registering and when completing any account, identity or payment verification process. Your account is for your personal use only. You must not allow another person to access it, place bets on your behalf or use your payment method without proper authorisation.
- You must meet the applicable minimum age requirement before creating or using an account.
- You must keep your username, password and other account security information confidential.
- You must notify the website promptly if you believe your account has been accessed without permission.
- You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You must not create duplicate accounts or attempt to avoid account restrictions using another person’s details.
Clubhouse Casino may conduct identity, age, payment, source-of-funds and security checks. These checks may be completed before or after a bet is placed. If requested information is not provided, or if information cannot be verified, access to the account or relevant transactions may be restricted while the matter is reviewed.
2. Placing and accepting bets
A bet is submitted when you select the relevant option, enter the stake and confirm the transaction using the instructions shown on the website. A bet is not necessarily accepted merely because an instruction has been sent. Acceptance occurs only when the bet is recorded by the website’s betting system and a confirmation or account record is made available.
You should check the selection, odds or game information, stake, potential return and any other details carefully before confirming a bet. Once accepted, a bet generally cannot be changed or cancelled by the player unless the applicable product rules expressly allow it. Any available cancellation feature may be subject to time limits, eligibility conditions and technical requirements.
The website may refuse, limit, suspend or void a bet where there is a technical error, pricing error, system interruption, suspected fraud, prohibited activity, breach of these rules or another valid operational or legal reason. Where a mistake has affected a bet, Clubhouse Casino may take reasonable steps to correct the error and notify affected players where appropriate.
If the website displays information that conflicts with the official account or transaction record, the recorded system information may be used to assess the transaction, subject to applicable law and any investigation. Screenshots, browser messages or confirmation pages may assist with an enquiry, but they do not by themselves establish that a bet was accepted.
Technical interruptions
You should not place a bet if you are experiencing a slow, unstable or interrupted connection. A bet may be delayed, rejected or recorded differently if there is a connection failure, maintenance, software issue or other technical problem. If a transaction appears uncertain, do not repeat it immediately. Check your account activity first, as submitting another instruction could result in more than one transaction.
Games and betting products
Each game or betting product may have additional rules covering eligible selections, minimum or maximum stakes, game mechanics, settlement events, interruptions and result determination. The rules displayed on the relevant game or betting page form part of these Betting Rules. You should review those product-specific rules before participating.
3. Results, settlement and payments
Bets are settled using the result or outcome determined by the applicable game system, event result source or official settlement process. The settlement method may vary between products. Where an outcome is cancelled, abandoned, postponed, interrupted or otherwise unable to be determined, the relevant product rules will explain how affected bets are treated.
The amount credited to an account depends on the accepted stake, applicable odds or game result, and any conditions that apply to the transaction. Displayed amounts may be subject to rounding, applicable taxes, account restrictions, wagering conditions or other terms shown before participation. No return should be treated as guaranteed unless the relevant rules expressly state otherwise.
Account balances and transaction histories should be checked regularly. If you believe that a bet has been settled incorrectly, raise the issue through the available Clubhouse Casino support process as soon as reasonably possible. Include the relevant date, game or betting product, stake and transaction reference if one is available. Personal payment information should only be provided through secure account or support channels.
Withdrawals and other account payments may be subject to identity verification, payment-method checks, minimum or maximum transaction conditions and responsible gambling controls. Funds may generally be returned only to an approved method or account holder, subject to applicable requirements. A withdrawal request does not remove the need to complete outstanding verification or comply with these rules.
- You must use payment methods that belong to you or that you are authorised to use.
- A payment may be declined, delayed or reversed by the payment provider or because of a security review.
- The website may investigate unusual deposits, withdrawals or account activity before processing a transaction.
- You remain responsible for checking whether any tax, reporting or financial obligation applies to you.
- You should not attempt to deposit or withdraw funds for another person.
Where an account is credited in error, the incorrect amount remains the property of Clubhouse Casino and may be removed from the account. If you notice an unexpected credit, you must not withdraw or use it and should report it promptly. The website may recover amounts paid or credited as a result of an obvious error, fraud or breach of these rules, subject to applicable law.
4. Disputes, responsible play and rule changes
If you have a question about a bet, game result, account balance or transaction, review the relevant account history and product rules before raising an enquiry. Clubhouse Casino may review system records, game logs, payment information and other relevant evidence. A review may take time where verification, a technical investigation or information from a third party is required.
Players should use gambling for entertainment and never as a way to solve financial difficulties. Set a budget before playing and do not chase losses. You can stop playing, take a break or use account controls where available. If gambling is becoming difficult to manage, seek independent support from an appropriate Australian gambling-help service or health professional.
- Only gamble with money you can afford to lose.
- Do not gamble while under the influence of alcohol or other substances.
- Take regular breaks and avoid increasing stakes to recover previous losses.
- Keep gambling separate from essential household, rent and bill money.
- Use available deposit, spending, session or account restriction tools where they suit your needs.
- Ask for help if gambling is affecting your finances, relationships, work or wellbeing.
These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or responsible gambling practices. The current version published on the website applies to future use unless a different approach is required by law. You should review the rules regularly. Rules that applied when a bet was accepted may continue to govern that bet where appropriate.
If any part of these Betting Rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Where these rules conflict with mandatory Australian law, the mandatory legal requirement takes priority. By continuing to use Clubhouse Casino, you confirm that you have read and understood the rules relevant to your participation.
